FAQs | Online Purchases
Why is my login not working?
As of September 2, 2020, the MFAH has adopted a new ticketing system. Our visitors and members will see some changes in the online purchase process as a result.
If I had an online account before September 2, what do I need to do?
If you had an account, your information was imported into the new ticketing system, except for your unique password.
The first time you purchase a ticket, purchase a membership, or make a donation, you will need to choose “Forgot Password” to establish a new password for your account.
Please be sure to log in as a member before you add tickets to your cart. Once you’ve logged in, you’ll be able to access special member pricing.
That’s it! Once you update your password, you’ll be able to get tickets online, renew or purchase memberships, and make donations.
We thank you for your cooperation with this transition. Our long-term objective is to improve our onsite and online ticket purchase experience for all of our members and guests.
What if I do not already have an online account?
If you do not have an account already, you will be prompted to create an account with a login and password in order to check out online.
What do I do if I lost my e-tickets?
If you have lost your e-tickets, you can obtain them by logging in to your online account, selecting “Account,” and then going to the “My Tickets” section. You can also visit the admissions desk in the Museum and have your tickets reprinted.
What if I don’t receive a confirmation email?
Please start by checking your email account’s junk-mail folder. To ensure a smooth online purchase experience from start to finish, you may want your email account set up to receive emails from firstname.lastname@example.org before you purchase additional tickets. You can also log in to your MFAH account and confirm your purchase in the “My Tickets.” section.
Can I refund or exchange my tickets?
Select your date and visit time carefully, as tickets cannot be refunded or exchanged because of the reduced capacity during the pandemic. To allow as many guests as possible to experience the exhibitions on view, tickets that have been issued, but not used, will not be replaced.