FAQs | Online Purchases

What information is needed to log into my online account?

Your login consists of your email address and the password used to create your account.

What if I do not have an online account?

If you do not have an account already, you will be prompted to create an account with an email and password to complete your transaction.

Why do I need to create an account to buy tickets or a membership?

Your name and contact information are required in the event that we need to reach to you about an unexpected closure (for example, due to weather) or other information impacting your scheduled visit. When buying a membership, we need to mail your membership card(s) and other materials related to your experience, such as event invitations.

Why are my member tickets not available?

Member tickets are only visible to current members who have already logged in to their online account. If you just renewed or purchased a new membership online, your member tickets may not be available until you log out of your account and log back in.

What if I don’t receive a confirmation email or tickets after a purchase?

Please start by checking your email account’s junk mail or promotions folders. To ensure a smooth online purchase experience from start to finish, you may want your email account set up to receive emails from noreply@mfah.org before you purchase additional tickets. You can also log in to your MFAH account and confirm your purchase in the “My Tickets.” section.

What do I do if I lost my e-tickets?

If you have lost your e-tickets, you can obtain them by logging in to your online account, selecting “Account,” and then going to the “My Tickets” section. You can also visit the admissions desk in the Museum and have your tickets reprinted.

On the day of my visit, what if I am running earlier or later than my admission ticket time?

Entry times on your admission tickets help to provide a positive visit experience for all guests. However, we understand your plans may change. Therefore, we will accommodate arrivals at any time within opening hours on the date of your ticket. Please note that late seating is not available for films and specific other programs.

Can I refund or exchange my admission or event tickets?

Select your date and visit time carefully, as tickets cannot be refunded or exchanged. To allow as many guests as possible to experience the exhibitions on view, tickets that have been issued, but not used, will not be replaced. We also ask that you carefully consider claiming tickets to free programs, as many sell out and we want to ensure the tickets are used.

Still need help?

If you are still experiencing issues, email guestservices@mfah.org or call 713.639.7550 for further assistance (Monday—Saturday 10:00 a.m. to 5:00 p.m.)